Terms and conditions

These terms apply when a business buys cloud software licences and related management and support from Espresso Cloud. By placing an order you agree to them.

1. Who we are

Espresso Cloud is a trading name of Espresso Group Ltd ("we", "us"). Our details are at the end of this page.

2. Who these terms are for

We sell to businesses, not to consumers. By ordering you confirm that you are buying for the purposes of your business and that you have authority to bind it.

3. What we provide

• Licences. We supply cloud software licences, such as Microsoft 365, in the quantities you order.
• Management and support. We help set up your users, assign and change licences and seats, and help when something goes wrong with the licences we supply.

Licences are provided by the software vendor and are also subject to the vendor's own terms, which you must accept and follow. We will tell you which vendor terms apply to your products. We are not the vendor, and the software itself is the vendor's responsibility.

4. Setting up your licences

For some products we need details of your account, such as your Microsoft 365 tenant. You add these in your Espresso Cloud account and we check them before we begin. We cannot set up your licences until they are verified. You must give us accurate details and have the right to give us access to what we need.

5. Prices and VAT

Prices are per seat and are shown before VAT. VAT is added at the rate that applies, and your total including VAT is shown before you pay. We may change prices for future orders and renewals. We will tell you before a change affects an existing subscription.

6. Payment

You pay by card through Stripe. Subscriptions are charged automatically at the start of each billing period, monthly or annually as shown on the product, until the subscription ends. By paying you authorise us to take these payments. If a payment fails, we may ask you to update your card and may suspend the licences if it is not resolved.

7. Terms, renewal and cancellation

• Each product shows its billing period and any minimum commitment, for example 12 or 36 months. That commitment applies to your order.
• Subscriptions renew automatically at the end of each billing period unless cancelled.
• To cancel, send a cancellation request from your account. Your subscription carries on until we confirm. We will check the terms that apply to your licences, including any committed term, and tell you what applies.
• If we approve a cancellation, your licences stay active until the end of the period you have paid for, and you will not be billed again after that.
• You can withdraw a cancellation request at any time before we decide.

Charges already paid for a period are not refunded unless we say so or the law requires it.

8. Changing your seats

To change the number of seats, send a request from your account. Seats stay as they are until we confirm.

• Adding seats: the extra seats are charged for the rest of your current billing period, then the new total applies from your next renewal.
• Removing seats: you receive a credit for the unused seats against your next invoice.

Some vendors limit when seats can be reduced. Where that applies we will tell you.

9. Your responsibilities

• Keep your account details accurate and your password secure.
• Use the licences lawfully and in line with the vendor's terms.
• Tell us promptly about changes we need to act on, such as users to add or remove.

10. Support

We will provide support for the licences we supply with reasonable care and skill. You can reach us by phone or email using the details below. We cannot fix faults that are in the vendor's own services, but we will help you report and follow them up.

11. Suspension and ending

We may suspend or end your service if you do not pay, break these terms or the vendor's terms, or use the service unlawfully. We will give you notice where we reasonably can.

12. Our responsibility to you

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for loss of profit, revenue, data or business, or for indirect or consequential loss. Our total liability to you for anything arising from an order is limited to the amount you paid us for that order in the 12 months before the claim.

13. Changes to these terms

We may update these terms. The version that applies to an order is the one in force when you placed it. We will tell you before changes affect an existing subscription.

14. Privacy

How we use personal data is explained in our privacy policy.

15. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless the law of another part of the United Kingdom requires otherwise.

Contact

Espresso Group Ltd, trading as Espresso Cloud, company number 16232595, registered office Suite 8, Bourne Gate, 25 Bourne Valley Road, Dorset, BH12 1DY, VAT registration number 502674409.
Phone 0333 112 0599, email hello@espressocloud.co.uk.