Microsoft's flagship AI assistant for enterprise, adding AI-powered drafting, summarising, and analysis grounded in a company's own Microsoft 365 content — across Word, Excel, PowerPoint, Outlook, and Teams — plus access to Copilot Studio for building custom agents. Purchased on a 3-year term as an add-on to a qualifying Microsoft 365 Enterprise plan.
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A lower-cost edition of Microsoft 365 Copilot built for small and medium businesses (up to 300 seats), adding AI-powered drafting, summarising, and analysis grounded in a company's own Microsoft 365 content — across Word, Excel, PowerPoint, and Teams. Available as an add-on to Business Basic, Standard, or Premium plans, regardless of whether Teams is included.
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An extension of Microsoft 365 Copilot with a role-based agent purpose-built for customer service teams. Brings CRM context — cases, knowledge, and customer history from Dynamics 365 or connected systems like Salesforce and ServiceNow — directly into Outlook and Teams, letting service representatives summarise cases, draft responses, and take action without switching tools.
Combines Office 365 E3 (full desktop, web, and mobile Office apps, Exchange, SharePoint, Teams), Enterprise Mobility + Security E3 (device management and identity protection), and Windows Enterprise E3. A comprehensive, mid-tier enterprise productivity and security suite — the standard baseline for larger organisations before stepping up to E5's advanced security and compliance features.
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Combines Office 365 E3 (full desktop, web, and mobile Office apps, Exchange, SharePoint, Teams), Enterprise Mobility + Security E3 (device management and identity protection), and Windows Enterprise E3, purchased on a 3-year term. A comprehensive, mid-tier enterprise productivity and security suite for organisations locking in pricing over a longer commitment.
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A specialised license permitting Microsoft 365 Apps and other E3 services to run on non-user (service or bot) accounts for robotic process automation (RPA) — such as unattended scripts or workflows that don't involve a person signing in. Licensed per bot/device rather than per user, and required whenever an automated process accesses Office applications directly rather than via Microsoft Graph.
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A specialised license permitting Microsoft 365 Apps and other E3 services to run on non-user (service or bot) accounts for robotic process automation (RPA) — purchased on a 3-year term. Licensed per bot/device rather than per user, and required whenever an automated process accesses Office applications directly rather than via Microsoft Graph.
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Combines Office 365 E3 (no Teams), Enterprise Mobility + Security E3, and Windows Enterprise E3 — full desktop, web, and mobile Office apps, device management, and identity protection — without Microsoft Teams included. Suited to organisations that license Teams separately via a standalone Teams SKU (Teams Enterprise).
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Combines Office 365 E3 (no Teams), Enterprise Mobility + Security E3, and Windows Enterprise E3 — full desktop, web, and mobile Office apps, device management, and identity protection — without Microsoft Teams included, purchased on a 3-year term. Suited to organisations that license Teams separately via a standalone Teams SKU.
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A specialised license permitting Microsoft 365 Apps and other E3 services to run on non-user (service or bot) accounts for robotic process automation (RPA), without Microsoft Teams included. Licensed per bot/device rather than per user, and required whenever an automated process accesses Office applications directly rather than via Microsoft Graph — for organisations that license Teams separately.
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A specialised license permitting Microsoft 365 Apps and other E3 services to run on non-user (service or bot) accounts for robotic process automation (RPA), without Microsoft Teams included — purchased on a 3-year term. Licensed per bot/device rather than per user, for organisations that license Teams separately.
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Microsoft's top-tier enterprise suite, combining full desktop, web, and mobile Office apps with advanced security (Defender, Entra ID P2), compliance (Purview), analytics (Power BI Pro), and voice capabilities (Teams Phone system, Audio Conferencing) — the most comprehensive Microsoft 365 plan, designed to replace multiple standalone enterprise licenses.
